Accounting Software - Technical Support Internship

We are looking for a motivated and detail-oriented Technical Support Intern for a 6-month internship program. This role is ideal for B.Com graduates or candidates with a strong finance background who are interested in gaining hands-on experience in client support and financial systems.
The intern will be responsible for assisting clients with technical and functional queries, ensuring smooth communication, and coordinating with the development team to resolve issues effectively.

Key Responsibilities:
Provide technical and functional support to clients via calls, emails, or support platforms
Understand client issues related to Accounting Software and communicate with internal team and ensure timely closure
Troubleshoot basic system or usage issues and escalate complex cases when required
Act as a bridge between clients and the development team for issue resolution
Maintain proper documentation of client interactions and solutions provided
Assist in testing and validating fixes or updates before client delivery

B.Com graduate or candidates with a finance/accounting background
Basic understanding of accounting principles and financial processes
Strong communication skills (both verbal and written)
Basic technical understanding or willingness to learn software systems
Knowledge of accounting software or ERP systems (added advantage)
Familiarity with MS Excel and basic reporting
Customer handling or support experience (even academic/project level)