Solutions Consultant

We are looking for a highly skilled Software and Technical Solutions Consultant to provide customer facing technical Consulting, implementation guidance, and solution optimization for our clients. This role requires a blend of technical expertise, problem-solving skills, and customer interaction, ensuring business requirements gathering, solution design, product deployment, troubleshooting, and post-implementation support.

Responsibilities:
• Act as a technical advisor for clients, assisting with software implementation, configuration, and troubleshooting.
• Proficient in providing technical support to a diverse, global customer base.
• Ability to explain complex technical concepts clearly and concisely.
• Skilled in prioritizing and escalating customer issues based on their severity.
• Consistent in providing timely updates on tasks to align with severity levels.
• Demonstrates both teamwork and autonomy in a work setting.
• Collaborate with cross-functional teams to resolve complex problems and escalate issues as necessary.
• Assist customers in deploying, configuring, and maintaining applications on cloud platforms such as AWS and Azure.
• Preparing documentation/knowledge base.
• Takes a proactive approach to work independently and without close supervision.

Skills Required:

• Design end-to-end technical solutions for web applications, APIs, database systems, cloud infrastructure, and enterprise software deployments.
• Support software deployment across environments including development, staging, UAT, and production.
• Proficiency in configuring and troubleshooting Windows Server and MS SQL Server database environments.
• Experience in configuring, maintaining, and troubleshooting IIS for hosting web applications and websites.
• Experience in MS SQL Server database installation, configuration, maintenance, and performance tuning.
• SQL Server failover cluster instances, or High availability always on database configuration.
• Ability to diagnose and resolve complex technical issues related to servers, web services, and databases.
• Root cause analysis skills to identify underlying problems and implement effective solutions.
• Experience in analyzing app logs and debug issues to identify root causes and implement solutions.
• Familiarity with scripting languages like PowerShell, Bash, or Python to automate tasks and streamline processes.
• Experienced in working with software systems hosted on public cloud platforms such as Azure and AWS.
• Understanding of cloud security principles and best practices to ensure secure cloud deployments.
• Familiarity with a wide range of AWS services, including EC2, S3, RDS, IAM, VPC, Route 53, Lambda, CloudFormation, etc.
• Understanding of AWS Lambda for building serverless applications and event-driven functions
• Hands-on experience in networking concepts such as TCP/IP, routing, firewall, WAF, and load balancing.
• Experience with AWS Command Line Interface (CLI) for programmatic interaction with AWS services.
• Understanding of key Azure services, Virtual Machines, Azure App Services, Azure SQL DB, Azure Storage, Azure AD etc.
• Knowledge of Azure Virtual Network, subnets, network security groups (NSGs), and Azure Load Balancer.
• Knowledgeable in using CRM tools like Zoho.
• Leverage AI tools such as OpenAI Platform, Microsoft Copilot, and GitHub Copilot to enhance solution design and customer delivery.
• Excellent communication skills in English and Hindi.
• Strong customer-facing communication and problem-solving skills.

Email your resume to hr@empressinfotech.com with the subject 'Solutions Consultant' and a cover letter to provide the following information to be considered for the position.
1. Experience in IT or a relevant field.
2. Current location.
3. Notice period required to join.
4. Current remuneration and expectations.